The Metrix Collection is designed and manufactured to meet or exceed European and New Zealand standards and building codes. All Metrix Collection products carry a warranty - the length of warranty will vary depending on the brand and product category or range. The specific warranty periods are listed below.

Metrix Imports Limited will repair or replace free of charge any faulty product within the stated warranty period where the fault is due to defects in materials or construction. Metrix Imports Limited requires relevant information from the product owner before any warranty claim can proceed. Metrix Imports Limited reserves the right to assess, repair, replace or service any warranty claims as we see fit. In all warranty claims the original proof of purchase is required. The warranty applies to the product so is therefore transferrable to a new owner, provided proof of purchase details are passed to the new owner. Products must be installed, used, cleaned and cared for in accordance with the manufacturer’s installation and fixing instructions and as required by New Zealand building regulations and standards. Note that hot water temperatures must not exceed 55˚ C, and water pressures must be within the stated levels.

These warranties apply only to products that have been imported and sold by Metrix Imports Limited.

Alape

Range

Warranty

Comments

Washbasins

2 years

1 year working parts & fittings

Almar

Range

Warranty

Comments

Showers

5 years

1 year working parts & fittings

Hoses, hand pieces, sliders

1 year

Accessories & Spare Parts

1 year

Bonomini

Range

Warranty

Comments

Plumbing Fittings

30 years

1 year working parts & fittings

Cristina

Range

Warranty

Comments

Tapware

5 years

1 year working parts, electronics & fittings

Hoses, hand pieces

1 year

1 year working parts & fittings

Accessories & Spare Parts

1 year

Dornbracht

Range

Warranty

Comments

Tapware

5 years

1 year working parts & fittings

Valves

5 years

1 year working parts & fittings

Hoses, hand pieces, sliders

1 year

1 year working parts & fittings

Accessories & Spare Parts

1 year

Duravit

Range

Warranty

Comments

Vitreous China

5 years

1 year working parts & fittings

Baths

5 years

1 year working parts & fittings

Spa Baths

2 years

1 year working parts & fittings

Furniture

2 years

1 year working parts & fittings

Toilet Seats

2 years

1 year working parts & fittings

Accessories & Spare Parts

1 year

Glass Design

Range

Warranty

Comments

Washbasins

2 years

1 year working parts & fittings

Inda

Range

Warranty

Comments

All Accessories

10 years

1 year working parts & fittings

Soap Pumps

1 year

1 year working parts & fittings

Mirrors

2 year

Furniture & Vitreous China

2 year

Kaldewei

Range

Warranty

Comments

Baths 3.5mm

30 years

1 year working parts & fittings

Baths 2.3mm

5 years

1 year working parts & fittings

Spa Baths 3.5mm

30 years

1 year working parts, electronics & fittings

Accessories & Spare Parts

1 year

Marblo

Range

Warranty

Comments

Basins & Baths

10 years

1 year working parts & fittings

Margaroli

Range

Warranty

Comments

Plumbing Fittings

5 years

1 year working parts & fittings

Paini

Range

Warranty

Comments

Tapware

10 Years (2 years labour)

Chrome and PVD colours only, cartridges included

2 Years (2 years labour)

Powdercoated finishes

Slide Showers, Rain heads and arms

10 Years (2 years labour)

Chrome and PVD colours only

2 Years (2 years labour)

Powdercoated finishes

Hoses, slider, hand pieces

2 Years

All ranges and fittings

Warranty applies to manufacturer's defects only, excludes damage to cartridges by foreign debris. Product must be installed as per manufacturer instruction.

Silfra

Range

Warranty

Comments

Tapware

5 years

1 year working parts & fittings

Accessories & Spare Parts

1 year

Valentin

Range

Warranty

Comments

Plumbing Fittings

5 years

1 year working parts & fittings

Valsir

Range

Warranty

Comments

Inwall Cisterns

10 years

1 year working parts & fittings

Face Plates

2 years

1 year working parts & fittings

Vola

Range

Warranty

Comments

Tapware

5 years

1 year working parts & fittings

Hoses, hand pieces, soap pumps

1 year

Accessories & Spare Parts

1 year