The Metrix Collection is designed and manufactured to meet or exceed European and New Zealand standards and building codes. All Metrix Collection products carry a warranty. The length of warranty differs depending on the brand and product category or range. The specific warranty periods are listed below.
Metrix will repair or replace free of charge any faulty product within the stated warranty period where the fault is due to defects in materials or construction. Metrix requires relevant information from the product owner before any warranty claim can proceed. Metrix reserves the right to assess, repair, replace or service any warranty claims as we see fit. In all warranty claims the original proof of purchase is required.
The warranty applies to the product so is therefore transferrable to a new owner, provided proof of purchase details are passed to the new owner.
Products must be installed, used, cleaned and cared for in accordance with the manufacturer’s installation and fixing instructions and as required by New Zealand building regulations and standards. Note that hot water temperatures must not exceed 55˚ C, and water pressures must be within the stated levels.
These warranties apply only to products that have been imported and sold by Metrix Imports Limited.
Duravit
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Range
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Warranty
|
Comments
|
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Vitreous China
|
5 years
|
1 year working parts & fittings
|
|
Baths
|
5 years
|
1 year working parts & fittings
|
|
Spa Baths
|
2 years
|
1 year working parts & fittings
|
|
Furniture
|
2 years
|
1 year working parts & fittings
|
|
Toilet Seats
|
2 years
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1 year working parts & fittings
|
|
Accessories & Spare Parts
|
1 year
|
|
Dornbracht
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Range
|
Warranty
|
Comments
|
|
Tapware
|
5 years
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1 year working parts & fittings
|
|
Valves
|
5 years
|
1 year working parts & fittings
|
|
Hoses, hand pieces, sliders
|
1 year
|
1 year working parts & fittings
|
|
Accessories & Spare Parts
|
1 year
|
|
Paini
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Range
|
Warranty
|
Comments
|
|
Tapware
|
5 years
|
1 year working parts & fittings
|
|
Showers
|
1 year
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1 year working parts & fittings
|
|
Hoses, hand pieces, sliders
|
1 year
|
1 year working parts & fittings
|
|
Accessories & Spare Parts
|
1 year
|
|
Kaldewei
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Range
|
Warranty
|
Comments
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|
Baths 3.5mm
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30 years
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1 year working parts & fittings
|
|
Baths 2.3mm
|
5 years
|
1 year working parts & fittings
|
|
Spa Baths 3.5mm
|
30 years
|
1 year working parts, electronics & fittings
|
|
Accessories & Spare Parts
|
1 year
|
|
Valsir
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Range
|
Warranty
|
Comments
|
|
Inwall Cisterns
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10 years
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1 year working parts & fittings
|
|
Face Plates
|
2 years
|
1 year working parts & fittings
|
|
Working Parts
|
2 years
|
1 year working parts & fittings
|
Inda
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Range
|
Warranty
|
Comments
|
|
All Accessories
|
10 years
|
1 year working parts & fittings
|
|
Soap Pumps
|
1 year
|
1 year working parts & fittings
|
Cristina
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Range
|
Warranty
|
Comments
|
|
Tapware
|
5 years
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1 year working parts, electronics & fittings
|
|
Hoses, hand pieces
|
1 year
|
1 year working parts & fittings
|
|
Accessories & Spare Parts
|
1 year
|
|
Silfra
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Range
|
Warranty
|
Comments
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|
Tapware
|
5 years
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1 year working parts & fittings
|
|
Accessories & Spare Parts
|
1 year
|
|
Almar
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Range
|
Warranty
|
Comments
|
|
Showers
|
5 years
|
1 year working parts & fittings
|
|
Hoses, hand pieces, sliders
|
1 year
|
|
|
Accessories & Spare Parts
|
1 year
|
|
Vola
|
Range
|
Warranty
|
Comments
|
|
Tapware
|
5 years
|
1 year working parts & fittings
|
|
Hoses, hand pieces, soap pumps
|
1 year
|
|
|
Accessories & Spare Parts
|
1 year
|
|
Apaiser
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Range
|
Warranty
|
Comments
|
|
Basins & Baths
|
5 years
|
1 year working parts & fittings
|
Marblo
|
Range
|
Warranty
|
Comments
|
|
Basins & Baths
|
10 years
|
1 year working parts & fittings
|
Bonomini
|
Range
|
Warranty
|
Comments
|
|
Plumbing Fittings
|
30 years
|
1 year working parts & fittings
|
Margaroli
|
Range
|
Warranty
|
Comments
|
|
Plumbing Fittings
|
5 years
|
1 year working parts & fittings
|
Valentin
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Range
|
Warranty
|
Comments
|
|
Plumbing Fittings
|
5 years
|
1 year working parts & fittings
|