The Metrix Collection is designed and manufactured to meet or exceed European and New Zealand standards and building codes. All Metrix Collection products carry a warranty. The length of warranty differs depending on the brand and product category or range. The specific warranty periods are listed below.
Metrix will repair or replace free of charge any faulty product within the stated warranty period where the fault is due to defects in materials or construction. Metrix requires relevant information from the product owner before any warranty claim can proceed. Metrix reserves the right to assess, repair, replace or service any warranty claims as we see fit. In all warranty claims the original proof of purchase is required. The warranty applies to the product so is therefore transferrable to a new owner, provided proof of purchase details are passed to the new owner. Products must be installed, used, cleaned and cared for in accordance with the manufacturer’s installation and fixing instructions and as required by New Zealand building regulations and standards. Note that hot water temperatures must not exceed 55˚ C, and water pressures must be within the stated levels.
These warranties apply only to products that have been imported and sold by Metrix Imports Limited.
Alape
Range Warranty Comments
Washbasins 2 years 1 year working parts & fittings
Almar
Range Warranty Comments
Showers 5 years 1 year working parts & fittings
Hoses, hand pieces, sliders 1 year
Accessories & Spare Parts 1 year
Bonomini
Range Warranty Comments
Plumbing Fittings 30 years 1 year working parts & fittings
Cristina
Range Warranty Comments
Tapware 5 years 1 year working parts, electronics & fittings
Hoses, hand pieces 1 year 1 year working parts & fittings
Accessories & Spare Parts 1 year
Dornbracht
Range Warranty Comments
Tapware 5 years 1 year working parts & fittings
Valves 5 years 1 year working parts & fittings
Hoses, hand pieces, sliders 1 year 1 year working parts & fittings
Accessories & Spare Parts 1 year
Duravit
Range Warranty Comments
Vitreous China 5 years 1 year working parts & fittings
Baths 5 years 1 year working parts & fittings
Spa Baths 2 years 1 year working parts & fittings
Furniture 2 years 1 year working parts & fittings
Toilet Seats 2 years 1 year working parts & fittings
Accessories & Spare Parts 1 year
Glass Design
Range Warranty Comments
Washbasins 2 years 1 year working parts & fittings
Inda
Range Warranty Comments
All Accessories 10 years 1 year working parts & fittings
Soap Pumps 1 year 1 year working parts & fittings
Mirrors 2 year
Furniture & Vitreous China 2 year
Kaldewei
Range Warranty Comments
Baths 3.5mm 30 years 1 year working parts & fittings
Baths 2.3mm 5 years 1 year working parts & fittings
Spa Baths 3.5mm 30 years 1 year working parts, electronics & fittings
Accessories & Spare Parts 1 year
Marblo
Range Warranty Comments
Basins & Baths 10 years 1 year working parts & fittings
Margaroli
Range Warranty Comments
Plumbing Fittings 5 years 1 year working parts & fittings
Paini
Range Warranty Comments
Tapware 5 years 1 year working parts & fittings
Showers 1 year 1 year working parts & fittings
Hoses, hand pieces, sliders 1 year 1 year working parts & fittings
Accessories & Spare Parts 1 year
Silfra
Range Warranty Comments
Tapware 5 years 1 year working parts & fittings
Accessories & Spare Parts 1 year
Valentin
Range Warranty Comments
Plumbing Fittings 5 years 1 year working parts & fittings
Valsir
Range Warranty Comments
Inwall Cisterns 10 years 1 year working parts & fittings
Face Plates 2 years 1 year working parts & fittings
Vola
Range Warranty Comments
Tapware 5 years 1 year working parts & fittings
Hoses, hand pieces, soap pumps 1 year
Accessories & Spare Parts 1 year